Premier Disney service remains missing indefinitely, customers give up merchandise

As Disney World continues to rebound from the pandemic, there are still a few services and offerings that many visitors have been waiting to see return.

Credit: Disney

Now guests can finally set up regular character encounters, which was a big step forward for the theme park. Disney gave guests the ability to have socially distanced “character sightings,” which allowed guests to take remote selfies with Disney characters such as Winnie, Tic and Tock, Minnie, Mickey, and more. But now the hugs have returned, along with other offerings like the Festival of Fantasy parade at the Magic Kingdom.

Most recently, the Disney Resort launched Disney Genie, Disney Genie+ and new FastPass+ replacement attraction entries, Lightning Lane, which means Guests can now skip the lines at rides like star wars: Rise of the Resistance and Remy’s Ratatouille Adventure at an additional cost.

Another big change is that there is now a reservation system in place, which requires guests to mark a reservation and pay for their park ticket as usual, in order to enter a park. Disney Chief Financial Officer Christine McCarthy took part in a Q&A session at the 2022 Morgan Stanley Conference on Technology, Media and Telecommunications. At the conference. McCarthy noted a few things that piqued the interest of many Disney fans. She said Park’s ability would never return to normal.

Aladdin (left) and Jasmine (right) with children at Disney World
Credit: Disney

It looks like Disney is “handling things differently now” as they can track the number of guests expected at each park, which helps with crowd management as well as staffing and demand for each day. It seems that Disney does this to think about the visitor experience because they don’t “want the parks to overflow”, and by having a reduced capacity, visitors can have a more enjoyable time.

The downside is that in the past visitors rarely had to run a park “at full capacity”, especially if it wasn’t a vacation, but now Disney Park Passes are flying off the shelves!

One offering that many Disney resort visitors, as well as some park visitors who have taken advantage of, are likely missing is souvenir pick-ups. Prior to the pandemic, resort guests could have items they purchased at the parks sent to their hotel so they could enjoy their day at Magic Kingdom, EPCOT, Disney’s Animal Kingdom and Disney’s Hollywood Studios without worrying about having to carry their purchases. The service also allowed guests to pick up their purchases at the door before leaving, which was perfect if you didn’t want to lug your items around but weren’t staying put.

Guest family at Walt Disney World Resort
Credit: Disney

In line, Guests recently discussed how they miss this offer and how they wish it came back. One guest asked how others carry things around all day, and the answers were interesting. One guest even noted that he no longer buys large items due to the inconvenience.

Correct, there is no parcel service at the moment. Either at the front of the park or at the resorts. They don’t have the staff to do that according to my mother CM. I take small things and put them in a backpack. Anything bigger and I don’t buy it. It saves me money.

Another guest said he uses ShopDisney more now so he doesn’t have to carry things around the parks. Another option is always to rent a locker, however, this will be an additional expense. Disney hasn’t said that service won’t be returning, however, there’s been no word on an approximate return date — if at all.

walt disney world burnt sign
Credit: SouthernDisney Belle

Would you like to see this service return to Disney World?

Let Academy Travel’s team of experts help you plan your next magical vacation at Walt Disney World Resort’s four theme parks – Magic Kingdom, EPCOT, Disney’s Animal Kingdom and Disney’s Hollywood Studios – and the shopping and dining district of Disney Springs!